FM24

fm24 was awarded this contract in June 2009, starting with a portfolio of around 200 buildings but increasing to over 350 over a two month period.

fm24 managed to mobilise the first group in two days as they were let down by their previous supplier at very short notice. fm24 dealt with the setting up of all the details so that our client could concentrate on providing the information to populate the mobilisation data collection to ensure that one day one, the fm24 team could log calls correctly and provide a high quality helpdesk service to our clients customers.

Once the helpdesk was running, our then turned their attention on the rest of their portfolio and quickly realised that the service that fm24 provided was far superior and enable them to offer and increase level of customer care to their tenants.

Key benefits:

• Fm24 rose to the challenge to provide a service in two days
• Our client has extended our service offer immediately due to their satisfaction
• Provided a clear scalable price structure to enable growth of portfolio witout the need for repeated commercial discussions
• Continuous commitment to achieve and enhance services.